Big software/lousy software

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Capitalism is fueled by choice. It’s choice that drives suppliers to do better work, because they know you can pick a competitor. Choice moves power from the supplier to the customer. Software works as a business. The cost of supporting … Continued

Mirror, mirror

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When you see someone walking down the street with new sunglasses on, do you stare at them? Really stare at them, from every angle? If you're fortunate enough to have a selfie with President Obama, with Bono or with Sarah … Continued

Weekend Favs October 13

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Weekend Favs October 13 written by John Jantsch read more at Duct Tape Marketing My weekend blog post routine includes posting links to a handful of tools or great content I ran across during the week. I don’t go into … Continued

Designing the Future of Customer Experience

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My last book, X: The Experience When Business Meets Design, explored the art and science of experience design. Looking beyond the disparate, but important disciplines of customer experience, brand experience, user experience, …Read More

Organized for browsing

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In the traditional world, most things are organized so you can find them when you’re looking for them. That’s why you keep your tools in your tool chest and the forks in the silverware drawer. That’s why books are stored … Continued

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